Customer service can be a “make it or break it” experience for a shopper.   When you shop in a store where you get great customer service, chances are you’ll return.   On the other hand, if you get poor customer service…..well, you’ll probably take your business elsewhere. Learn the secrets to providing great customer service...

Food is the focus of a new charter the Grand Forks and Boundary Regional Agricultural Society (GFBRAS) hopes will influence local policies and projects for the city. “It is a big picture document that sets the tone around food within the chambers of our leadership,” said GFBRAS director Sheila Dobie during a presentation she...

By: Rob McLister, Canada Mortgage Trends On Friday, Manulife Bank posted its lowest rate ever on a 5-year fixed mortgage, 2.89%. It lasted for four days. When our big brothers at the Department of Finance (DoF) caught wind of it, they dialed up Manulife and swayed the bank into raising its rate back to 3.09%. “We don’t want...

A $6 million upgrade is hoped to help reduce odour and blue smoke emissions from the Grand Forks Roxul facility. Roxul announced the plans to have a Regenerative Thermal Oxidizer (RTO) installed to help improve local air quality late last week. The RTO is a type of high efficiency afterburner that includes desulfurization...

Thoughtstream, a comprehensive online stakeholder engagement system, makes the Rocket Builders 11th annual Ready to Rocket list. The list names 25 private BC companies positioned for growth in the rapidly growing information and communications technology sector. The evolution of the online survey, Thoughtstream supports leaders...

In my personal affairs these days there's been a real Spring climax of amazing new life. With luck, six of my eight does will have kids in a month or two. (The owner of the buck I borrowed this winter assured me of Bradley's vital mojo, but we'll see!) The chickens are laying again after a winter molt, the baby bunnies have...

After six months of surveys, market analysis and design, Story & Co. presented the new city logo at the first Committee of the Whole meeting on Monday, March 4. The logo, which consists of the name Grand Forks and a simple field-like design in black and white, was presented at the committee meeting and officially accepted...

Grand Forks businesses are invited to become family friendly with a little help from local organizations. On Friday, Feb. 8 at the Grand Forks Credit Union Boundary Success by 6 launched its ‘Family Friendly Business’ initiative. On hand at the event to help with the launch Christine Thompson, Chair of the Phoenix Foundation...

The Boundary Sentinel took home two top prizes in the first annual DiGi-Tech Awards hosted by Kootenay Business Magazine. The Boundary Sentinel won silver for Best Overall Website and platinum in the News Website category. “I want to thank our readers who were behind the nomination for these awards - it is clear that ...

The unique Habitat for Humanity Boundary multiplex is continuing to attract attention, winning a gold standard by BuiltGreen Canada for energy efficiency. This month BuiltGreen Canada awarded Habitat the gold standard after an independent energy advisor toured the new home, built by volunteers and the six men with developmental...